Refund Policy

Last updated: September 23, 2024

This Refund Policy outlines the terms and conditions for refunds and cancellations on the LittleProgrammers platform. As a SaaS educational service provider, we aim to ensure fair and transparent refund processes while maintaining the quality of our services.

Please review this policy carefully before making a purchase, as it affects your rights and obligations regarding refunds and cancellations.

1.1 Standard Refund Cases

Refunds are generally available for:

  • Technical issues preventing access
  • Service unavailability
  • Billing errors
  • Account cancellation within trial period
  • Duplicate charges

1.2 Special Circumstances

Additional refund considerations:

  • Extended platform downtime
  • Major feature changes
  • Service discontinuation
  • Compliance requirements

1.3 Non-Refundable Items

The following are not eligible for refunds:

  • Completed courses
  • Used learning materials
  • Custom development services
  • Add-on features

2.1 Requesting a Refund

To request a refund:

  • Submit through account dashboard
  • Contact support team
  • Provide order details
  • Explain refund reason
  • Include relevant documentation

2.2 Processing Time

Expected processing times:

  • Review: 1-2 business days
  • Approval decision: 2-3 business days
  • Payment processing: 5-10 business days
  • Bank processing: Additional 3-5 days

2.3 Documentation

Required documentation may include:

  • Transaction receipts
  • Account information
  • Error screenshots
  • Communication records

3.1 Subscription Cancellation

Cancellation guidelines:

  • Cancel anytime through dashboard
  • Access until period end
  • No partial period refunds
  • Data retention period: 30 days

3.2 Trial Period

Trial period policies:

  • 14-day free trial
  • Cancel before trial ends
  • No charges during trial
  • Feature limitations apply

3.3 Account Status

Post-cancellation effects:

  • Access until period end
  • Data export available
  • Progress preservation
  • Reactivation options

4.1 Refund Methods

Refunds are processed to:

  • Original payment method
  • Account credit (if selected)
  • Alternative payment methods
  • Bank transfer (special cases)

4.2 Currency and Fees

Financial considerations:

  • Original currency refund
  • Exchange rate variations
  • Processing fees coverage
  • Bank charges responsibility

5.1 Dispute Process

If a refund is denied:

  • Submit appeal request
  • Provide additional information
  • Request supervisor review
  • Seek resolution options

5.2 Resolution Timeline

Expected resolution times:

  • Initial response: 2 business days
  • Appeal review: 5 business days
  • Final decision: 7-10 business days
  • Resolution implementation: 3-5 days

This Refund Policy is designed to be fair and transparent while protecting both our users and our service quality. We reserve the right to modify these terms as needed, with changes taking effect upon posting.

For questions about our refund policy or to request a refund, please contact our billing team at billing@littleprogrammers.org